General Terms and Conditions of Service
Last update: 13th March 2020
These General Terms and Conditions of Service (for the sake of brevity including GTC) regulate the use of this website www.audieum.com and associated subdomains, as well as govern the purchase by electronic means of the Products presented on this website managed by Eupro S.r.l., Viale del Fante 8 – 97100 Ragusa (RG) – Italy, Tax Code and VAT number 01132810886, e-mail firstname.lastname@example.org, CEM email@example.com, Share Capital € 30,982.00.
These General Terms and Conditions form an integral and substantial part of the contract for the purchase of any Product/Service and the placing of an Order implies full acceptance by the Customer.
The purchase contract and the related procedures are available in English and Italian.
Art. 1 – Definitions
1.1. “Site” is the website www.audieum.com, dedicated to the online sale of the services marketed by Eupro S.r.l.
1.2. “Customer” is the subject (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.
1.3. “Order” is the form for requesting the services offered for sale by Eupro S.r.l. and filled in by the Customer through the Site.
1.4. “Products/Services” means all digital Products (available for download) and Services that are provided for purchase and are governed by these GTC.
1.5. “Price” is the payment for the sale of the goods and services marketed by Eupro S.r.l.
1.6. “Working day” is any day of the week, with the exception of Saturday, Sunday and public holidays in accordance with the Italian law.
1.7. “Contract” is the distance contract for the sale of Products/Services, according to the GTC.
1.8. “Parties” are Eupro S.r.l. and the Customer.
Art. 2 – Sale of products
2.1. The Products/Services are offered for sale on the basis of the terms and conditions set out in the contract published on the Site at the time of the Order. By submitting the Purchase Order, the Customer acknowledges that he/she has examined, understood and accepted these GTC. To this end, the Customer is recommended to download, save or print the GTC in force at the time the Purchase Order is sent. In any case, the Customer shall be bound exclusively by the GTC in the text in force at the time of the purchase.
2.2. The contract is considered to be concluded and binding for the Parties when Eupro S.r.l. transmits its acceptance by means of an Order Confirmation to the e-mail address of the Customer, indicated by the Customer during registration on the Site.
2.3. Prices, Products and Services are subject to change without notice. Eupro S.r.l. reserves the right to change or update the Products and Services offered on the Site at any time, without notice. The Products and Services offered and their prices are valid until they are visible and available on the Site.
Art. 3 – Sale procedure
3.1. Each Product/Service selected by the user of the Site can be viewed on the web page that contains the description and highlights the unit price (including VAT to the extent determined by current legislation).
3.2. The Customer may choose the Product/Service of his/her preference.
3.3. The procedure is completed when the Customer selects the “Place Order” option on the Checkout page displayed at the end of the relevant procedure. It can be modified or cancelled before receiving the Order Confirmation sent by Eupro S.r.l. at the conclusion of the sales contract.
3.4. This Order Confirmation constitutes proof of the Customer’s acceptance to the provisions of these General Terms and Conditions.
3.5. The Customer is also given the opportunity to purchase the Products/Services by contacting the Customer Service at the e-mail address firstname.lastname@example.org.
3.6. Eupro S.r.l. shall have the right to either accept or reject the Orders received without the Customer being able, in the event of non-acceptance, to exercise any right or claim against Eupro S.r.l.. The Contract will be considered, in any case, completed when the Customer receives the Order Confirmation e-mail in his/her e-mail address.
3.7. In the event of partial availability, the Customer may request the cancellation of his/her reservation by calling the telephone number indicated at the email sent for the partial confirmation. The Customer will be offered the option of choosing between placing an Order for a different Product/Service or cancelling the entire Order. If the Client chooses to cancel the entire Order, the credit card will not be charged.
Art. 4 – Price and payment methods
4.1. The prices are expressed in Euro (€) and include the Value Added Tax (VAT) in force for the respective product categories.
4.2. Eupro S.r.l. reserves the right to change the prices of the Products/Services offered for sale on the Site at any time and without prior notice. The Customer will be charged for the prices published on the Site at the time the Order is placed by the Customer.
4.3. Eupro S.r.l. accepts only payments made through the Checkout page corresponding to the selected product.
4.4. Payment of the Price must be made at the time the Order is placed.
4.5. The shipment or the downloading of the Products/Services takes place exclusively after the verification of the payment by the Customer.
4.6. In the event that one or more Products/Services are not available, only the Price and the shipping costs concerning only the available Products/Services will be charged.
4.7. The tax invoice will be issued in an electronic format and forwarded to the exchange system of the Revenue Agency when applicable. A courtesy copy will be sent to the e-mail address provided by the Customer.
Art. 5 – Restrictions on the delivery of products and execution of services
5.1. Eupro S.r.l. will not process any Order, nor will it send any documents if it is impossible to identify the person who placed the Order, the recipient of the Products/Services ordered or the delivery address.
Art. 6 – Delivery times and methods
6.1. Delivery time of Products/Services: 5 working days from the confirmation of the order by Eupro s.r.l., the order will be taken care of within 24 hours from the time of payment. Eupro S.r.l. will do everything possible to deliver the Products to the Customer even before these deadlines.
6.2. In the event of problems or delays in delivery of more than 10 (ten) working days after the date indicated in the Order Confirmation e-mail, the Customers are requested to report the incident to Eupro S.r.l. using the e-mail address email@example.com.
Art. 7 – Force majeure
7.1. Eupro S.r.l. shall not be liable for any delay in the fulfilment of its obligations, pursuant to the contract, if such delay is caused by circumstances beyond its reasonable control. Eupro S.r.l., in case of delay due to force majeure, they shall be entitled to an extension of the terms necessary to fulfil these obligations.
Art. 8 – Right of withdrawal
8.1. Unless stated otherwise in the Checkout Page of the chosen Product/Service, for Products/Services that can be purchased from Eupro S.r.l. through the Site, the right of withdrawal is not allowed since it is the outcome of a professional service whose execution began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution by the professional, pursuant to and for the purposes of art. 59 paragraph 1 letter. a) of Legislative Decree 21/2014.
Art. 9 – Technical support and warranty
9.1 Eupro S.r.l. shall provide the Products/Services again in the following cases:
9.2. Eupro S.r.l. reserves the right to apply additional costs in the event that the Customer requests support for the interpretation of measurement results, support that can be configured as a customised consulting service, outside the scope of the standard services provided.
9.3. For any request, the Customer must contact the Customer Service, to be contacted by e-mail at the e-mail address firstname.lastname@example.org.
Art. 10 – Services
10.1. The Site allows Customers to use Services available on the website. Customers shall not use the services for the illegal aims.
10.2. Eupro S.r.l. may use certified payment systems, which also may have their commissions. Such commissions may be implied on the Customer when choosing a particular payment system. Detailed information about commissions of such payment systems may be found on their websites.
Art. 11 – Prohibited Use and Intellectual Property
11.1. Eupro S.r.l. grants the Customers a non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms. The Customer shall not use the Site for unlawful or prohibited purpose. The Customer may not use the Site in a way that may disable, damage, or interfere in the Site.
11.2. All content present on the Site includes text, code, graphics, logos, images, compilation, software used on the Site (hereinafter and hereinbefore the “Content“). The Content is the property of Eupro S.r.l. or its contractors and protected by intellectual property laws that protect such rights. The Customers agree to use all copyright and other proprietary notices or restrictions contained in the Content and are prohibited from changing the Content.
11.3. The Customers may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. The Customers’ enjoyment of the Site shall not entitle them to make any illegal and disallowed use of the Content, and in particular shall not change proprietary rights or notices in the Content. The Customers shall use the Content only for your personal and non-commercial use. Eupro S.r.l. does not grant any licenses to the intellectual property of Eupro S.r.l..
Art. 12 – Privacy
Art. 13 – Modification of the general terms and conditions of service
13.1. On the occasion of any modification to these GTC, Eupro S.r.l. shall promptly publish the modified GTC on the Site. The modified GTC shall become an integral and substantial part of the new Contracts, starting from the date of the first Order placed by the Customer, following their publication on the Site and the relevant e-mail of acceptance of the Order by Eupro S.r.l..
Art. 14 – Third Party Services
14.1. The Site may include links to other websites, applications, and platforms (hereinafter the “Linked Sites”).
Eupro S.r.l. does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. Eupro S.r.l. makes these links available to the Customer for providing the functionality or services on the Site.
Art. 15 – The Company Materials
Art. 16 – Disclaimer of Certain Liabilities
Art. 17 – Indemnification
Art. 18 – Termination and Access Restriction
Art. 19 – Applicable law and jurisdiction
19.1. The contract shall be governed by and construed in accordance with the laws of Italy.
19.2. Any dispute arising from the contract or related to it shall be settled by the Court of Ragusa.
19.3. The Customers shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.
Art. 20 – Miscellaneous
Art. 21 – Communications And Complaints
21.1. Eupro S.r.l. welcome comments or questions about the GTC. Customers can make contact through the email address email@example.com.
21.2. All communications between the Parties must be made in writing and sent to the address of the other party indicated in the contract and in the Order. Communications sent in writing shall also be deemed to have been sent to the e-mail address of the other party, indicated on the Site and in the Order.
21.3. Eupro S.r.l. are committed to resolve any complaints about the collection or use of the Customer’s personal data. If the Customer would like to make a complaint regarding this GTC or practices in relation to personal data, please make contact he email address firstname.lastname@example.org. Eupro S.r.l. will reply to your complaint as soon as possible in any event, within 30 days. Eupro S.r.l. hope to resolve any complaint brought to attention, however if the Customer feels that the complaint has not been adequately resolved, the Customer reserve the right to contact his/her local data protection supervisory authority.
Art. 22 – Language
22.1. The sales contract is drawn up in English and Italian.